Why can't I add a shared folder to my account?

[LizMad]

My account states that I have 2T+ space available but when trying to add files to a folder I keep getting the error message that I don't have enough space yet I am only trying to add 500GB

Any suggestions on how to rectify this please?

[Jay]

Hi @LizMad, thanks for bringing this to our attention.

Could you attach a screenshot showing this error that you're getting?

Are you definitely signed into the account with the 2 TB of quota according to this page?

This will help me to assist further!

[LizMad]

Hi there and thanks for coming back to me so quickly

I am using the right account. Here is the error message I get

[Jay]

This looks to be an error message from your computer, meaning you don't have enough hard disk space to store the files.

Could you check your hard drive space to confirm this?

[LizMad]

OK thank you - I will check this out and will come back to you if this is not the case