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Forum Discussion
Storage full but there are no files.
Deleted all files. says its full. checked all options and no files.
We can confirm that with the most recent releases of Dropbox that these issues should be resolved. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Walter
Dropbox Staff
Dropbox StaffHey staticfax, thanks for posting on our Community!
Could you please have a look at your backups page and let us know if you see any files or folders taking up space there?
Also, what exactly is reported in your plan tab at the moment in regards to your quota?
Let me know what you find and we'll take it from there.
there was a back up, I've deleted that. not something I ever set up.
- Jay
Hi staticfax, after deleting the backup, does this mean that you have freed up your quota on your account, or do you require further assistance?
that was all of it
I have the same problem. But deleting the backups and stopping Dropbox from doing further backups didn't help. It still says, it was full. Any further suggestions?
Help is much appreciated!- Walter
Hey Kathi Harti, sorry to hear about this.
Can you please clarify what exactly is reported under your plan tab in regards to your quota?Also, do you see any files or folders still taking up space on your homepage or the backups page?
