Can't add shared folder even with sufficient space

[brentonw]

I was invited to a shared folder that I'm trying to view and edit. When I try to open this folder or add it to my Dropbox, I am sent to the "out of space" page and prompted to upgrade. I am not out of storage space—I have 24.88gb of free storage, and I am only using 10.66gb of storage. The shared folder is not 14gb large. 

Any suggestions on how to fix?

[Hannah]

Hey @supernaut, you don't need to enable backup to accept the shared folder, this is something you can skip.

However, even if the folder is 2.01 GB, you still won't be able to add it to your account.

If you need to access the folder, you'll need to ask them to give you a "can view" link instead, like Mark suggested.

And if you need to upload files to the folder, you can ask them to send you a file request.

[supernaut · Accepted solution]

Ok, issue got solved by two means:

a) the package to be received was indeed more than 2GB, which I didn't expect because they were "only" some audio files

b) I remembered having an old account (d'uh...) which I use now instead

Oh and I did seem to hijack another topic? Sorry about that, new to this board, thought I've started a new one...

[Megan]

Hey @supernaut, happy Monday! 

Happy to see that your issue is now resolved! 😎

As for the threads, there's nothing to worry about. After all, this is why our Community exists, to share common issues, and worries between users. 

If you need anything else, let me know!