Where is my password reset email?

[DHme]

I forgot my password.  I went to the "forgot password" link, and am awaiting my email that will show me how to reset.  I have tried a few times, but no email arrives.  Yes, I have checked junk and have whitelisted the correct email.  I think there is something special going on with my account - I was emailing directly with a tech rep before and I think there might be some kind of hold on my account.  How can I check this? Why can't I get the email to reset?  Most importantly, how can I email with someone specifically about my account?

[Rich]

---

@DHme wrote:

Most importantly, how can I email with someone specifically about my account?

---

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues