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Forum Discussion
Registered Incorrect Email and now can't login
Hi All I accidently created a dropbox account with paid subscription using the wrong email (i.e. happens to be someone else's email address), and I tried logging in but cannot recall the password...
Hannah
Dropbox Staff
Dropbox StaffHey onebadshah, the truth is that if you don't have access to either the email or the password, there's not much we can do, really.
Do you have any devices connected to that account maybe?
Otherwise, we can help you cancel the subscription, if you want.
If you've already reached out to our support through the form and have a ticket number, please give it to us, so we can look it up in our system.
Hi I do have the password, but don't have access to the email address. Please help!
I signed up for a premium dropbox account using my email address some time ago, but left out one character in the email and I can't login now because I forgot the password and since the email address I registered with is incorrect (not mine technically), I cannot access that email for password recovery. However it is definitely an account I created because the upload contents are mine and the credit card on file with auto payment is mine too. Please help! Thanks.
- Jay
Hi onebadshah , the method to contact the support team is as Rich said, by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
