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Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
Got an email this morning with the subject "Files shared with you" from no-reply@em-s.dropbox.com with a "continue" button to click to the shared files. I searched and got different results regarding the email address being legit. At any rate, I am an infrequent user with a basic account and there doesn't seem to be anything new in my account, checked on my computer. I have not clicked the link from the email. Why would Dropbox send this message if there is no new activity? It seems suspicious, and wondering if it is scam.
BenDBX
Community Manager
Community ManagerHi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
Thank you for your assistance!
- Thank You for the update!!
just got this email again today on 9/10/23
- Nancy
Dropbox Staff
GAE1, did you receive an email about a new file being shared with you, or about your Dropbox account going over-quota? If it's the latter, can you clarify how much space you're currently using?
How many emails like this have you received so far?
i got 1 email, and i have nothing storaged there
We too received emails from this email (no-reply@em-s.dropbox.com) telling one of our employees that Dropbox has stopped syncing because our Dropbox was full. The email address this was sent to is NOT a Dropbox user. That was my first sign that the email was SPAM.
OK, we know that Dropbox <no-reply@em-s.dropbox.com> is a valid email address, but that doesn't mean that it isn't a scam email since email addresses can be spoofed.
I've received spam/scam email from legit accounts, including my email account that I didn't send.
You need to check any links in the email to see if they're legit. Also the content/context is important.
In my case I received an email this morning from the above address stating "Your files are nearly ready to be uploaded". I uploaded some files last week and confirmed they were uploaded successfully, so I'm leery about this message.
Perhaps Dropbox needs to review it process to revise if these type of messages should in fact be sent.
