Find my account

[realjun97]

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines]. I logged in with this account, and it is connected to the dropbox of a regular empty account, not a paid account. Tell me the solution.

[realjun97]

Yes, I can access the dropbox through that email. By the way, I didn't understand what the plan page for the account means.

[Rich]

---

@realjun97 wrote:
I didn't understand what the plan page for the account means.

---

What plan does it show you as having on your Plan page?

• https://www.dropbox.com/account/plan

[realjun97]

Dropbox Basic
(upgrade button)

personal dropbox 2G / 0byte

[Walter]

Thanks for clarifying that for us @realjun97 

It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps? 

Also, when did you upgrade your account in the first place?

[realjun97]

I can't remember what it is if I have an account that I signed up for with another email. Is there any way to find the account? The first time to upgrade is September 13, 2020.

[Nancy]

Hey @realjun97, since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end. 

Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade? 

If that doesn’t work out though, let me know and we can log a ticket for you, as the next step.

[realjun97]

How should I ask Apple? I'd appreciate it if you could tell me how. And I wonder what log a ticket means if it can't be solved by this method.

[Mark]

You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes. 

Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores. 

[yoon jun]

After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.

[Nancy]

Hey @yoon jun, if you’d like to log a ticket with our support team instead, please open another browser on your computer, and go to this page.