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[realjun97]

i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines]. I logged in with this account, and it is connected to the dropbox of a regular empty account, not a paid account. Tell me the solution.

[Walter]

Hi there @realjun97, sorry to hear you're having issues with this.

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? 

Keep us posted!

[realjun97]

Other accounts include [removed per the Community's Guidelines] . The upgrade is being subscribed through the mobile device app store.

[Walter]

Did you log into the other account to see if you can find your upgrade there @realjun97? Was the upgrade completed through an iOS device or an Android one? 

Did you receive an email with the receipt of your purchase by any chance?

[realjun97]

I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.

[Walter]

Could you maybe try to restore your purchases as outlined here and let me know how it goes @realjun97? 

[realjun97]

Unable to restore purchase.

NSURLErrorDomain. 409.

[Hannah]

Hey @realjun97, just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?

[realjun97]

The purchase was made normally. And I requested to resend the purchase receipt and received it by email yesterday. 

For your information, the email account I received the receipt is [email removed as per Community Guidelines]

[Megan]

Hi @realjun97, if you try to access the Dropbox account under the email you mentioned, can you do it? 

Also, if you can access it, can you clarify what the plan page of that account mentions?