Security and Permissions
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@realjun97 wrote:
I didn't understand what the plan page for the account means.
What plan does it show you as having on your Plan page?
Thanks for clarifying that for us @realjun97
It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps?
Also, when did you upgrade your account in the first place?
Walter
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Hey @realjun97, since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end.
Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade?
If that doesn’t work out though, let me know and we can log a ticket for you, as the next step.
Nancy
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You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes.
Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores.
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After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [removed per Community Guidelines] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.
Hey @yoon jun, if you’d like to log a ticket with our support team instead, please open another browser on your computer, and go to this page.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!