Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Did you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider.
To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge
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wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.
So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this.
Info: https://help.dropbox.com/plans/refund
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@Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???
Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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