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Forum Discussion
Company email changed, now I can't login to my account
I have a subscription under my company email address. My company changed its name and our email addresses, and the old one doesn't forward. I tried to log on to my account on the web to download a receipt for my renewal and it asked me for a six-digit code that was sent to my email address. So I never received the code, can't get into the account, and have tried for an hour to find a way to contact Dropbox support. Every option requires me to log into my account. WHICH I CAN'T DO SINCE I CAN'T RECEIVE THE CONFIRMATION EMAIL!!
- Jay
Dropbox Staff
Hi wweitz, thanks for bringing this to our attention.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.Keep me updated with any progress!
