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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Rich
Super User II
Izzan wrote:
can't login my account because i not already use my email but i still remember my email and password now i try login sistem send code to my old email..can u help me
Hannah
2 years agoDropbox Staff
Hey Izzan, sorry to see that you're having this issue.
As well as checking out the article that Rich linked, I'd also suggest opening a private browsing/incognito window and going to this page, to submit a help request to our support team, so they can assist you further.
When you get a ticket number, please send it along here as well.
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