From the link you supplied;
''I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''
The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.
Thanks for the reply though.","body@stringLength":"480","rawBody":"@ Rich This doesn't quite solve my issue.
From the link you supplied;
''I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''
The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.
Thanks for the reply though.","isEscalated":null,"postTime":"2023-09-14T07:23:46.981-07:00","parent":{"__ref":"ForumReplyMessage:message:713661"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":7},"ModerationData:moderation_data:713757":{"__typename":"ModerationData","id":"moderation_data:713757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:713719":{"__typename":"ModerationData","id":"moderation_data:713719","status":"APPROVED","rejectReason":null},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:713661":{"__typename":"ModerationData","id":"moderation_data:713661","status":"APPROVED","rejectReason":null},"User:user:1850":{"__typename":"User","id":"user:1850","login":"Rich","uid":1850,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"email":"","messagesCount":33306,"biography":null,"topicsCount":4,"kudosReceivedCount":8925,"kudosGivenCount":74,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":5432},"ModerationData:moderation_data:713650":{"__typename":"ModerationData","id":"moderation_data:713650","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:713650":{"__typename":"ForumReplyMessage","id":"message:713650","revisionNum":2,"uid":713650,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:713650"},"body":"
I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.
How do I access my old account or is it gone forever.
*There is no way to access old email. Company no longer in existence*
I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.
How do I access my old account or is it gone forever.
*There is no way to access old email. Company no longer in existence*
\n","body@stringLength":"574","rawBody":"
Paddy123 wrote:
When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
\n","author":{"__ref":"User:user:1850"},"isEscalated":null,"postTime":"2023-09-14T04:56:52.366-07:00","parent":{"__ref":"ForumReplyMessage:message:713650"}},"Revision:revision:713757_1":{"__typename":"Revision","id":"revision:713757_1","lastEditTime":"2023-09-14T08:38:39.985-07:00"},"QueryVariables:ReplyList:message:713757:1":{"__typename":"QueryVariables","id":"ReplyList:message:713757:1","value":{"id":"message:713757","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740743306784":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740743306784","value":{"altText":"{login}'s 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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713786"},"body":"wrote:
When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Its no good. I have had this problem. I have no devices signed in and no access to email so I have lost all of my photos and videos on drop box as they cant lift the security code to access them.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-14T11:03:32.266-07:00","lastPublishTime":"2023-09-14T11:03:32.266-07:00","metrics":{"__typename":"MessageMetrics","views":1816},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713786","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:713836":{"__typename":"ModerationData","id":"moderation_data:713836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ForumReplyMessage:message:713836":{"__typename":"ForumReplyMessage","uid":713836,"id":"message:713836","revisionNum":1,"author":{"__ref":"User:user:1745367"},"readOnly":true,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"AcceptedSolutionMessage:message:713757"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713836"},"body":"Nancy. It would have been over 5 years since I logged into Dropbox. I'm fairly sure any device I previously used to log in is well gone.Hi Paddy123, without access to the old email address, it wouldn't be possible to access the account.
\n\n
Regardless, you can try contacting our support team directly to look into this matter in more detail.
\n\n
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.
\n\n
Make sure to pick an email to which you can receive and send emails from.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-09-14T16:51:22.588-07:00","lastPublishTime":"2023-09-14T16:51:22.588-07:00","metrics":{"__typename":"MessageMetrics","views":1778},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713837","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1768543":{"__typename":"User","id":"user:1768543","uid":1768543,"login":"abueljebain","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-11-18T09:21:02.412-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1768543"},"ModerationData:moderation_data:740292":{"__typename":"ModerationData","id":"moderation_data:740292","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:740292":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1768543"},"id":"message:740292","revisionNum":1,"uid":740292,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"AcceptedSolutionMessage:message:713757"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: 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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:769320"},"body":"No linked other 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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:769328"},"body":"Hi Sunny sajib - thanks for joining the discussion here.
\n\n
Could you please elaborate on the issue you're facing so that we can assist further?
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