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I can login successfully,  but needs me to check 6-digit code in email.

\n

 

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Before immigration, login dropbox never needs me to check 6-digit code in email.

\n

After immigration, it needs me to check 6-digit code in email. (same computer)

\n

 

\n

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

\n

I only want to login Dropbox without check email 6-digit code, so what can I do?

\n

 

\n

Thanks

","kudosSumWeight":4,"postTime":"2022-10-05T14:04:42.307-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:627390_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":55134},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can login successfully,  but needs me to check 6-digit code in email.

\n

 

\n

Before immigration, login dropbox never needs me to check 6-digit code in email.

\n

After immigration, it needs me to check 6-digit code in email. (same computer)

\n

 

\n

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

\n

I only want to login Dropbox without check email 6-digit code, so what can I do?

\n

 

\n

Thanks

"},"Conversation:conversation:627390":{"__typename":"Conversation","id":"conversation:627390","solved":true,"topic":{"__ref":"ForumTopicMessage:message:627390"},"lastPostingActivityTime":"2024-08-01T07:23:16.064-07:00","lastPostTime":"2024-08-01T07:23:16.064-07:00","unreadReplyCount":429,"isSubscribed":false},"ModerationData:moderation_data:627390":{"__typename":"ModerationData","id":"moderation_data:627390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:627390_3":{"__typename":"Revision","id":"revision:627390_3","lastEditTime":"2022-10-05T22:26:50.085-07:00"},"AcceptedSolutionMessage:message:713757":{"__typename":"AcceptedSolutionMessage","id":"message:713757","conversation":{"__ref":"Conversation:conversation:627390"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":713757,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:713719"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713757"},"body":"

Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

\n

 

\n

If yes, please check their notifications as the one-time code may be there.

\n

 

\n

Let me know how that goes.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2023-09-14T08:38:39.985-07:00","lastPublishTime":"2023-09-14T08:38:39.985-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":12102},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713757","readOnly":true,"editFrozen":false,"body@stringLength":"472","rawBody":"

, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

\n

 

\n

If yes, please check their notifications as the one-time code may be there.

\n

 

\n

Let me know how that goes.

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From the link you supplied;

''I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''

The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.

Thanks for the reply though.","body@stringLength":"480","rawBody":"@ Rich This doesn't quite solve my issue.
From the link you supplied;

''I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address''

The problem is when I try to log in, it sends a 6 digits code to my old email address which I don't have access to.

Thanks for the reply though.","isEscalated":null,"postTime":"2023-09-14T07:23:46.981-07:00","parent":{"__ref":"ForumReplyMessage:message:713661"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":7},"ModerationData:moderation_data:713757":{"__typename":"ModerationData","id":"moderation_data:713757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:713719":{"__typename":"ModerationData","id":"moderation_data:713719","status":"APPROVED","rejectReason":null},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:713661":{"__typename":"ModerationData","id":"moderation_data:713661","status":"APPROVED","rejectReason":null},"User:user:1850":{"__typename":"User","id":"user:1850","login":"Rich","uid":1850,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"email":"","messagesCount":33304,"biography":null,"topicsCount":4,"kudosReceivedCount":8925,"kudosGivenCount":74,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":5432},"ModerationData:moderation_data:713650":{"__typename":"ModerationData","id":"moderation_data:713650","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:713650":{"__typename":"ForumReplyMessage","id":"message:713650","revisionNum":2,"uid":713650,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:713650"},"body":"

I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.

How do I access my old account or is it gone forever.

*There is no way to access old email. Company no longer in existence*

","body@stringLength":"532","rawBody":"

I signed up to drop box over 10 years ago using a certain email address. That internet service provider no longer exists but I still know my old password. When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
Obviously I can't open this email to reactivate the account.
I have a basic account.

How do I access my old account or is it gone forever.

*There is no way to access old email. Company no longer in existence*

","author":{"__ref":"User:user:1745367"},"isEscalated":null,"postTime":"2023-09-14T04:32:13.346-07:00","parent":{"__ref":"ForumTopicMessage:message:627390"}},"ForumReplyMessage:message:713661":{"__typename":"ForumReplyMessage","id":"message:713661","revisionNum":1,"uid":713661,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:713661"},"body":"
Paddy123 wrote:
When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
\n","body@stringLength":"574","rawBody":"
 wrote:
When I tried logging in using my old email and password it said it sent a link to the old email address to reactivate my account.
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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713786"},"body":"

Its no good. I have had this problem. I have no devices signed in and no access to email so I have lost all of my photos and videos on drop box as they cant lift the security code to access them.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-14T11:03:32.266-07:00","lastPublishTime":"2023-09-14T11:03:32.266-07:00","metrics":{"__typename":"MessageMetrics","views":1816},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713786","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:713836":{"__typename":"ModerationData","id":"moderation_data:713836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ForumReplyMessage:message:713836":{"__typename":"ForumReplyMessage","uid":713836,"id":"message:713836","revisionNum":1,"author":{"__ref":"User:user:1745367"},"readOnly":true,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"AcceptedSolutionMessage:message:713757"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713836"},"body":"Nancy. It would have been over 5 years since I logged into Dropbox. I'm fairly sure any device I previously used to log in is well gone.

Is there another way to gain access to my Dropbox bypassing the old email?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-09-14T16:46:10.629-07:00","lastPublishTime":"2023-09-14T16:46:10.629-07:00","metrics":{"__typename":"MessageMetrics","views":1790},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713836","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcxMzgzNyw3MTM4Mzc","node":{"__ref":"ForumReplyMessage:message:713837"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:713837":{"__typename":"ModerationData","id":"moderation_data:713837","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:713837":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:713837","revisionNum":1,"uid":713837,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:713836"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:713837"},"body":"

Hi Paddy123, without access to the old email address, it wouldn't be possible to access the account.

\n

 

\n

Regardless, you can try contacting our support team directly to look into this matter in more detail.

\n

 

\n

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. 

\n

 

\n

Make sure to pick an email to which you can receive and send emails from. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-09-14T16:51:22.588-07:00","lastPublishTime":"2023-09-14T16:51:22.588-07:00","metrics":{"__typename":"MessageMetrics","views":1778},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713837","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1768543":{"__typename":"User","id":"user:1768543","uid":1768543,"login":"abueljebain","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-11-18T09:21:02.412-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1768543"},"ModerationData:moderation_data:740292":{"__typename":"ModerationData","id":"moderation_data:740292","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:740292":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1768543"},"id":"message:740292","revisionNum":1,"uid":740292,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"AcceptedSolutionMessage:message:713757"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:740292"},"body":"No, I still don't have 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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:769320"},"body":"No linked other devices.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"24","kudosSumWeight":0,"postTime":"2024-05-08T11:51:15.218-07:00","lastPublishTime":"2024-05-08T11:51:15.218-07:00","metrics":{"__typename":"MessageMetrics","views":499},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:769320","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc2OTMyOCw3NjkzMjg","node":{"__ref":"ForumReplyMessage:message:769328"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:769328":{"__typename":"ModerationData","id":"moderation_data:769328","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:769328":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:769328","revisionNum":1,"uid":769328,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:769320"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:769328"},"body":"

Hi Sunny sajib - thanks for joining the discussion here.

\n

 

\n

Could you please elaborate on the issue you're facing so that we can assist further? 

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