You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Eric Ross's avatar
Eric Ross
New member | Level 2
2 years ago

Blocked by double verification log-in.

I have long had a Dropbox account, which I access through my browser. The new double verification log-in is blocking access. After identifying many ducks, and getting a 6-digit code sent by email...
Account Access
Security
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting here, Eric Ross!

 

From what you mention, it sounds like you logged into the desktop app with a different email address (or perhaps there was an email typo) and it created a new Dropbox account. 

 

Can you send me a screenshot of the error message you keep receiving? Just make sure to mask your email address.

 

Also, is this happening on multiple web browsers? 

 

Let me know when you’ve got more details, and we’ll take a look together.

Eric Ross's avatar
Eric Ross
New member | Level 2
2 years ago

Thank you Nancy,

You are right. I logged in with a different account.

I have successfully logged in with the old account.

Thank you,

Eric

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Amazing news Eric Ross!

     

    If you need anything else, give us a shout. 😎

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!