Why is VAT charged on foreign country invoices

[Enid Pretorius]

I am in South Africa but got charged VAT in USA dollars.

Either you need to provide prices including VAT or stipulate that your prices are excluding VAT.  I do think this is unprofessional and underhanded.

[Dominique B.3]

Hi Jay

I did correspond with my tax practitioner and without being able to add my VAT nr on to the invoice I am unable to claim that 15% Dropbox add to my invoice for "VAT".

I am really unclear how to add my VAT nr. If it is not possible to add it on the current plan which plan can I use. My business has two employees and we are both on the Dropbox Plus plans. Can you advise me with the two employees what would be the best plan for us where the plan would allow me to add my VAT nr.  

Currently is does look like the plan I am on is still the most cost effective but I am really perplexed how there is VAT on this invoice without allowing me to add my VAT nr

Kind Regards

Dominique

[Jay]

It looks like you repeated your previous message. My reply would remain the same, the to add your VAT ID directly to your account, you'd need a Dropbox Professional or Dropbox Business plan.

[Dominique B.3]

Hi Jay

I did look at the other plans and I do not want to change as the current plan I am on is most cost effective for me and my business partner. The issue remains that you charge VAT on a invoice. I would like your South African VAT nr to be reflected on the invoice you share with me otherwise charging me VAT seems unethical.

As Enid is saying:

The USA does not charge VAT but yet you charge VAT to foreign countries - Are you registered as a VAT vendor in that country?

If so I would like your VAT number so that I can claim the VAT back here in my country

[Jay]

At the moment, with Plus plans the only option would be to add it to your VAT ID to your invoices with these steps and then try to reclaim via your tax authorities.