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Upgrade from Plus to Professional through iOS app not reflecting

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Upgrade from Plus to Professional through iOS app not reflecting

Rheafirth
New member | Level 2
‎10-28-2023 03:21 PM

I upgraded from Plus to Professional 24 hours ago and the change is still not reflecting in my app.

I’ve tried logging out, deleting and downloading the app, and restoring purchases. How can I resolve this?

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Jay
Dropbox Staff
‎10-30-2023 01:30 AM

Hi @Rheafirth, thanks for bringing this to our attention.

 

According to the mobile app, what plan are you currently on at the moment? 

 

Has the payment been deducted from your account?

 

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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