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Forum Discussion
Unable to access paid Professional plan, all I see is my Basic plan. Why?
I completed annual payment and received receipt for payment (Professional plan). When I go to Dropbox my account it is a Basic plan without all of my previously saved files. I cannot seem to log into my long-time paid account which I had simply switched from monthly payment to annual payment. I would really like to speak with a human being as my entire contents from my hard drive had been saved to my Dropbox.
Thanks,
Deborah
- Megan
Dropbox Staff
Hi DOSullivan, welcome to our Community!
It sounds possible that you upgraded a different account than the one you're using.
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Did you upgrade via the Dropbox site directly, or on the mobile app?
Keep me posted!
