Payment made - no confirmation received

[alinetalves28]

Hi There

I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and confirm my payment?

[Nancy]

Thanks for posting about this here, @alinetalves28!

Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.

From what I understand though, you paid for an upgrade directly via www.dropbox.com, correct? 

If yes, did you receive any errors during the process? 

When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?

I’ll be able to further help this way.

[alinetalves28]

Hi Nancy

Thanks for replying.

I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.

Can I send it to you?

[Megan]

Hi @alinetalves28, if you have the transaction ID, you could use our self-serve look-up tool, in order to locate and double check the account that you upgraded. 

If you have any issues with that, I'm here!