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I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have the password but it is requesting a 6 digit code in which I can not access. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.
Thanks, I submitted a request on there, hopefully that works!
Hey @tscheinblum - did you get a ticket ID by any chance?
If so, please share it with us here so that we can look it up in our system.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter, no ticket number is given when submitting through the help site following Rich's instructions. I just tried it again to double check. I did provide my email associated with this profile and my work email I can no longer access [personal information removed per the Community's Guidelines] in the submissions in case you can search for it that way? Thanks.
I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address @tscheinblum ?
If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well.
If you still can't find your tickets, let me know here and I'll send you an email from my end to investigate further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the update @tscheinblum
I've just sent you an email to the email address that's linked to your profile here on our Community.
Could you have a look at your inbox for my message now?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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@Kdstewart wrote:
I am being charged on an account associated with an old job email that I can’t access. I am unable to login be use it sends an access code to that email which I have no way of getting.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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