I paid for Dropbox Plus but am only being provided with Dropbox Basic

[ab_au]

My Dropbox Plus subscription auto renewed in February this year. I can see a payment of $184.67 was made on 12 February in both my bank statement and when I search Dropbox via the 12-digit transaction ID. I would attach a screenshot if I could see how to do that here. Despite this payment, when I log into Dropbox it tells me that I am on a Basic Plan and there is no billing information. I cannot find any way (except perhaps this post?) to contact a human at Dropbox to get this issue resolved so I can get what I am paying for.

[Walter]

Hi there @ab_au - sorry to hear you're having issues with this.

Just to make sure we're on the same page, were you able to locate the email address that's associated with your charge using our self served look up tool?

If you did, can you confirm that it's an exact match with the one you see on your account's settings?  

Let us know more and we'll take it from there.