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How can I request a refund?

How can I request a refund?

RoA123
Explorer | Level 3
3 hours ago

How do I request a refund. I cancelled the day of the renewal.

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Walter
Dropbox Staff
3 hours ago

Hi there @RoA123 - thanks for posting in our Community and sorry to hear about this.

 

Can you please clarify what plan you're on at the moment and if you've tried following these steps?

 

Also, did you upgrade through the website in the first place or via the app store on a mobile device?

 

Let me know more and we'll take it from there. 

 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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RoA123
Explorer | Level 3
10m ago
I was on the “Essentials” plan, but changed to the “Basic” plan. Thanks
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    Walter Dropbox Staff
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