Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
How do I request a refund. I cancelled the day of the renewal.
Hi there @RoA123 - thanks for posting in our Community and sorry to hear about this.
Can you please clarify what plan you're on at the moment and if you've tried following these steps?
Also, did you upgrade through the website in the first place or via the app store on a mobile device?
Let me know more and we'll take it from there.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for clarifying that for me @RoA123
Would it be OK if we sent you an email to have a further look internally at this point then?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!