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How can I get a refund for a payment?

How can I get a refund for a payment?

Eatsmartsup
New member | Level 2

How I can refundable my payment I did many of request and your team that are not given accurate answers

52 Replies 52

Megan
Dropbox Staff

Hi @Gidgette, can you tell me more about what you've tried several times, please? 

 

Are you referring to contacting our Support team? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Gidgette
Explorer | Level 3

We have done this several times and you continue to ask for a postal code, which we do not use here. This is so time consuming and irritating. 

Hannah
Dropbox Staff

Hey @Gidgette, sorry for any inconvenience this might have caused, but when someone upgrades their account, this kind of info is required.

 

Unless it's an iTunes/Google Play payment perhaps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Gidgette Explorer | Level 3
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    Etherealbylar New member | Level 2
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