Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
How I can refundable my payment I did many of request and your team that are not given accurate answers
Hi there @Eatsmartsup, thanks for posting on our Community and sorry to hear about this.
Do you happen to have a ticket ID for your interactions with our support team perhaps?
If so, you can share it with us here so that we can look it up in our system as well.
Otherwise, please elaborate on the issue you're having so that we can assist further.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
@Eatsmartsup wrote:
How I can refundable my payment ...
Typically, payments for Dropbox subscriptions are non-refundable.
I did many of request and your team that are not given accurate answers
You've submitted a ticket with Support? If so, reply here with your ticket number and a Dropboxer may be able to look into it.
It is impossible to get hold of anyone. I have been charged over ZAR 4000-00 for a subscription I never even wanted. This is not the first time. Please |I urgently need assistance with this. That is a lot of money
Hi @Gidgette, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there
Thanks Megan but I still am having any luck using your website. This is the transaction I am talking about. When I go to billing, it says no billing and activity so then why has this huge amount been taken by Dropbox. Please I need this to be refunded immediately
Thank you
Same problem. Has it been sorted out?
@Gidgette thats for a Dropbox business plan
I assume at some point you've set up a trial of it and not cancelled in time. If you do not see a plan on your current log on you need to log in to the account you upgraded and seek support from there. With that plan you will have phone and webchat support so you can utilise that - once logged in to the right account.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
It is unacceptable the inhibition of Dropbox with regard to subscriptions paid through Apple- iTunes.
Apple-iTunes is using ilegal commercial techniques. I have claimed refund of 119,99€ both to Dropbox and to Apple -iTunes without positive answer.
Thus, I have sent a complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim.
Follows the report of the facts as sent to Apple-iTunes with no answer at the moment.
I have no idea where to find that. |It says no subscriptions?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!