Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
How I can refundable my payment I did many of request and your team that are not given accurate answers
Hey @AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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No one is helping at all
Hi @Gidgette, I hope you're doing well!
I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have a few unauthorized charges from Dropbox. My credit card statements have only 11 character reference so I couldn't raise a query on the billing page. I just registered Dropbox so I can raise the issue here. Can someone from Dropbox please contact me ASAP?
Hi @vincentye & @Nig l Hausmann, why don't we have a look into this?
Have you tried contacting our Support team directly?
Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, share it with us here so that we can look it up in our system as well.
Thank you both, and I'll be waiting for your response!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have tried several times but to no avail. It is literally impossible to use
Hi Hannah
This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.
I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims, finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.
I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.
Hey @Etherealbylar , welcome to our Community!
I'd be happy to help, however in order to do this, I'd need some sensitive billing info.
I think it'd be a better idea to reach out via email, don't you think?
Let me know, and I'll open a ticket on my end for you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!