How can I get a refund for a payment?

[Eatsmartsup]

How I can refundable my payment I did many of request and your team that are not given accurate answers

[Nancy]

Hey @AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.

[Gidgette]

No one is helping at all

[Megan]

Hi @Gidgette, I hope you're doing well!

I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else?

Keep me posted! 

[vincentye]

I have a few unauthorized charges from Dropbox. My credit card statements have only 11 character reference so I couldn't raise a query on the billing page. I just registered Dropbox so I can raise the issue here. Can someone from Dropbox please contact me ASAP?

[Nig l Hausmann]

Hey dear community,
I have payed Dropbox 120€ and I don‘t know for what, cause I really don‘t use this platform so does anyone know how I can get my Money Back?

[Megan]

Hi @vincentye & @Nig l Hausmann, why don't we have a look into this? 

Have you tried contacting our Support team directly?

Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, share it with us here so that we can look it up in our system as well.

Thank you both, and I'll be waiting for your response!

[Gidgette]

I have tried several times but to no avail. It is literally impossible to use

[gherbosa]

Hi Hannah

This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.

I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims,  finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.

I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.

[Etherealbylar]

Hello, I purchase a storage plan and never renewed it. I emailed customer service about what will happen if I didn’t renew it and they say that it’ll stop all synchronization after the subscription ended but my files will remain accessible. Today, my bank statement says I got billed for $119.88 when I DIDNT authorize this payment AT ALL. Don’t even remember doing it by mistake. I’ve been able to access my old files without problem, just the reminders that the plan has ended (which was understood since I communicated with the Dropbox representative), but I am not happy with what happened and I demand a refund and cancellation of any charges made without my authorization.

[Megan]

Hey @Etherealbylar , welcome to our Community! 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

I think it'd be a better idea to reach out via email, don't you think? 

Let me know, and I'll open a ticket on my end for you!