Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hi Megan,
Sure.
Thanks.
Hi @Megan yes, please.
We are really concerned with this situation.
I just sent you an email @vvilar, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @JuliaPeres, sorry to jump in here, but may we reach out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Sure thing @JuliaPeres - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @JuliaPeres, I just sent you an email, I'll see you there!
Keep in mind that both Walter and I, can reach you at your Community-linked email address.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Could you please resend the email to me? Thank you!
Best,
Yichen
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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