How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Angry Customer 101]

I cancelled a subscription a few days before the renewal date and i was still charged for the annual fee.  How can i get a refund??

[CharlesLane]

So i just noticed on my credit card I've been charged $60 monthly since April. In my account for the first 3 months it says, DROPBOX SIGN MONTHLY SAN FRANCISCOCA (with a bunch of numbers). This last time is says, DROPBOX SIGN MONTHLY(with a bunch of numbers and signs)

This is a total of $240.00 that i have no idea why and I cant see any payment history or even how to cancel it. 

I dont use drop box or sign and i need to cancel this asap. Im also confused as to why i cant see what this plan is and there is no payment history. So im thinking there is a software error or im being scammed by someone saying they are drop box? 

Can someone please help?!  I tried everything already that was suggested, even talked to a dropbox chat bot, but nothing helped. I need an actual person at Drop Box to help me. 

Thank you. 

[Jay]

Hi @Angry Customer 101, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Keep me updated with any progress!

[Jay]

Hi @CharlesLane, thanks for bringing this to our attention.

I'd recommend contacting the Dropbox Sign team directly via this link.

They'll be able to assist in more detail on their end.

Keep me updated with any progress.

[jpark]

It was a card charge directly from Dropbox.

[Jay]

Hi @jpark, just for clarification, since you've received a refund for one charge, do you want the other charge to remain active? Is the active charge the card payment?

[bagherpoor_m]

I have charged double for one account each month and I'd like to request refund.

[Rich]

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@bagherpoor_m wrote:

I have charged double for one account each month and I'd like to request refund.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[jpark]

I want one active, yes! I think it’s the card charge.
Are you able to determine how it happened in the first place? Would love to prevent it happening with future accounts, etc.

[meganmoore]

Yes, definitely. My email is [removed per Community Guidelines], looking forward to hearing from you.