How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rich]

---

@8431 wrote:

So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck.

---

Payments for Dropbox subscriptions aren’t refundable. You can downgrade your account which will cancel any future billing, but you will retain your account benefits until the end of your current billing cycle, at which time your account will change back to the Basic plan.

• https://help.dropbox.com/plans/refund
• https://www.dropbox.com/terms

[missie1208]

Dropbox charged me 119 today for a renewal. I cancelled my subscription months ago. I looked in both Google and Apple stores and I have no open subscription for Dropbox. I was unable to chat with a rep because your system says I don't have a paid plan. My bank will not issue a refund unless I cancel out my debit card completely and get a new number. Please help. 

[Hannah]

Hey @missie1208, thanks for reaching out to us.

It sounds like you're probably signed into a free account and not your paid one.

You can use our lookup tool here to find out the email address of the paid account.

Once you sign in, you should be able to cancel it yourself, or contact our support team.

I hope this helps.

[missie1208]

Hi, Hannah,

I'm getting the "cannot locate transaction, please submit billing help request" message. 

M

[missie1208]

I also searched for any dropbox emails I've received in the past year and they are all for the same email I signed in with. I cancelled this long ago and just want a refund. Thanks.

[8431]

What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair.

[Mark]

---

@8431 wrote:

What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair.

---

It is the policy for most, if not all, companies however. You are given a choice to pay monthly and thus have this flexibility if you want it OR pay yearly and save 2 months worth of fees.

What I will say, however, is make sure you tell Dropbox to NOT renew or it will automatically in 6 months time 

[Megan]

Hi @missie1208, can we send you an email, in order for us to have a closer look into this? 

[missie1208]

Yes, please! 

[Megan]

I just sent you an email, I'll see you there @missie1208!