How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[hartro]

Hello, my Dad committed suicide at the end of June, and I have been in charge of organizing everything to do with his remains. My schoolwork last month required that I try the free trial of Dropbox in order to complete a project. I intended to cancel the free trial after doing the thing I needed to do to pass school, but then my dad died and I forgot I even had the subscription. I do not need it anymore, and also really need the money I just got charged (315, though the service was listed at 289 as well) in order to fly home to be with my family. I see refunds are rare here and I am beside myself with stress and overwhelm. Please help me if you know of any way to get a refund quickly. I am able to show Dropbox my dad’s certificate of death if needed. Sorry if any of this is coming out weird - my brain is mush right now with grief and stress. Thanks. If someone from Dropbox sees this, please help me. I sent an email but have not heard back yet, and i need to book a flight with the money I just lost. Thank you.

[EvanDBX]

Hello @hartro, thanks for reaching out and I'm really sorry to hear about your loss.

Since you mentioned sending an email to Dropbox, did you receive a ticket ID?

If that's the case, would you like to post the ticket ID here so I can take a look at it?

I will be standing by!

[KRC147]

I have tried to cancel the subscription and delete account, but the chatbot keeps going around in circles.

I started trial and have since had major surgery, I needed to close the account but the year bill has gone thru and cannot get in touch for help

I can send in copies of hospital letter to back me up, I am getting terrible chest pains due to this iss

[GabCarvel]

Hello Dropbox Community,

Please I need some help as  I am also in a similar situation.

I have been charged 193,60€ this Saturday from Dropbox Sign/Hell. I checked my 2 accounts that I have but they are both in the FREE formula.

So i don't understand where does that payment comes from???

Can someone please help my clarify this ?

Thank you

Gabriel [Removed by moderator]

[Nancy]

I’m really sorry to hear about your experience, @KRC147. 

Can you please let me know if you initially started this trial via www.dropbox.com or the App Store/Play Store instead? 

I’ll be able to help you further this way.

[Jay]

Hi @GabCarvel, according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play?

Have you tried checking your invoice/receipt page by following these steps?

[KRC147]

It was direct with Dropbox.

[hartro]

Hello, thank you so much. I sent an email through the form on the website but I don’t see any ticket number sent to me. My email is [email removed as per Community Guidelines] if you are able to reach me there. Transaction ID: [email removed as per Community Guidelines] 
Thank you

[Nancy]

Hi @R-Air!

In this case, we can log a ticket for you instead and send it over to the email address that’s linked to your forum profile here. 

Is that OK?

[Nancy]

Alright; can we open a ticket for you then, and look into this further? 

We can message you to the email address that’d tied to your forum profile here.