How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Mikiradic123]

The charge was approved on 

23/6/2023

[Mark]

Dropbox can only charge if its give a card number to charge. So, if you did NOT give it to Dropbox you need to speak to your card company because its fraud. 

[muniram52]

Please refund my money , I didn't applied for the more space , and I had a free account. But Bank called me that you charged me 2 times for each time $119.88. I don't use the drop box at all, and I just open it to see how it works and its more that a year didn't open it once. 

I need that you refund my money asap. Thanks 

[Walter]

Hey @muniram52, sorry to hear about this.

I'd recommend getting in touch with our support team directly for further assistance on this matter.

To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

Once you do this and get a ticket from our system, you can share its number with us here so that we can look it up in our system as well.

I hope this helps!

[Carrie Gentz]

I have deactivated it twice and yet every month they just keep stealing my money.  I am OVER IT and want my money refunded.  I don't even use it anymore

[Hannah]

Hey @Carrie Gentz, sorry to see you're having trouble.

What kind of steps are you following to cancel your subscription? Because if you continue getting charged, it might not be going through.

Did you initially upgrade directly through our website or through the Dropbox mobile app (billed through iTunes/Google Play)?

[SVG2]

Good Day Megan 

Thank you so much for checking in. 

I managed to gain a response from Donald and he has assisted me in facilitating a refund for me, I received the emails yesterday and this morning. 

I will keep you posted once I receive the refund. 

[baitboyz]

trying to get an account that's been charged annually for 5 years refunded and deleted.

we have had 5 years of having duplicate subscription payments.  We are trying to get the one account deleted and refunded.  There is no hope of talking to a live person and getting this message across accurately

[Megan]

Hi @baitboyz, welcome to our Community! 

Have you tried contacting our Support directly?

You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in.

Let me know if you have any issues with that!

[baitboyz]

Trying to reach a live person to discuss this is insane!!

We have and have had duplicate charges on our dropbox for five years.  $163.67 in April or May twice annually.

dropbox.com/payments/find_receipt

H8K1Q4BF8RN4 Apr 16 Bait boys

TSFVTZ5VRGHT May 3rd  Jefferys Environmental

5341 05/25

Transaction details

This transaction is associated with the card ending in 5341

Date

Description

Amount

16/4/2023

Dropbox Plus (4/16/2023 to 4/16/2024)

InvoiceReceipt

CA$163.67

Duplicate charges for annual charges. one for Bait Boyz which was defunct for 5 years now, one for Jeffery's Environmental

There was duplicate charge in 2022, 2021  as well. 

H8K1Q4BF8RN4 Apr 16 2023    $163.67

TSFVTZ5VRGHT May 3rd 2023 $163.67

trying to get an account that's been charged annually for 5 years refunded and deleted.

we have had 5 years of having duplicate subscription payments.  We are trying to get the one account deleted and refunded.  There is no hope of talking to a live person and getting this message across accurately

dropbox.com/payments/find_receipt

H8K1Q4BF8RN4 Apr 16 Bait boys

TSFVTZ5VRGHT May 3rd  Jefferys Environmental

5341 05/25