How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Nancy]

Hey @Yichenw! Just a clarification, would you like to be refunded for a Dropbox subscription, or for a Dropbox Sign plan instead? Which one of the two do you see next to your charges in your bank statement?

[Yichenw]

Hi Nancy,

I am not sure. I did not see either the label "Dropbox subscription", or "Dropbox Sign plan" in my bank statement. But the money was charged by "Dropbox - followed by a series of numbers and letters". I was charged for $127.37 in total on July 2. Thanks! 

[Nancy]

Thanks Yichen! I just logged a new ticket for you. 

Please reply back to me, when you get the chance, and we’ll have a look.

[janjilawoffice]

Hello all,

I tried to cancel our subscription a few days prior to the one-month free trial date. However, there were no options to cancel. I spoke to the Dropbox Chat to request a cancellation--however, it advised that our plan was a "basic" plan and therefore no charges were going to be made (I saved this chat, by the way). We also never used the Dropbox after we signed up. 

However, I noticed a $199.99 charge on our credit card statement. I tried to get the speak to the Dropbox Chat but I was unable to resolve this issue. Please advise how I can get in contact with Dropbox for a refund. Thank you!

[Hannah]

Sorry to hear about this, @janjilawoffice.

Is it possible that you're signed in to a different account, that's why you can't see the subscription?

Also, you mentioned that the payment went to your credit card; can you use our lookup tool, to find the email address associated with the paid account?

Let me know if you can sign in to it, to contact our support team about your request.

[Shavonne0124]

I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund.

[Rich]

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@Shavonne0124 wrote:

I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[k3u_alex]

I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits

[Rich]

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@k3u_alex wrote:
I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits

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When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the ticket number from Support?

[k3u_alex]

Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August