How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[vvilar]

Hi Megan,

Sure.

Thanks.

[vvilar]

Hi @Megan yes, please.

We are really concerned with this situation.

[Megan]

I just sent you an email @vvilar, I'll see you there! 

[JuliaPeres]

Hi @Hannah!

I'm Brazilian and I didn't realize that the amount charged would be in dollars. I canceled the same day. According to Brazilian law, when we cancel a purchase within 7 days, we automatically receive a refund. I don't have the financial means to pay and Dropbox has already switched my account back to the basic plan. It makes no sense for me to pay the amount if I won't even have the service.

[Walter]

Hi @JuliaPeres, sorry to jump in here, but may we reach out via email to have a further look internally? 

[JuliaPeres]

Hi @Walter

Yes, please.

[Walter]

Sure thing @JuliaPeres - you've got  

[JuliaPeres]

Hi Walter,

My e-mail is [email removed as per Community Guidelines]

[Megan]

Hi @JuliaPeres, I just sent you an email, I'll see you there! 

Keep in mind that both Walter and I, can reach you at your Community-linked email address. 

[Yichenw]

Hi Megan, 

Could you please resend the email to me? Thank you! 

Best,

Yichen