How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Isiah Villare]

Hello Nancy

My account says subscription. My email is also [removed per Community Guidelines]

[Nancy]

Thanks for checking, @Isiah Villare! Do you see anything else referring to Google Play/iTunes on your bank statement? 

If not, then I can log a ticket for you and send it to this email address. We can check this together this way.

[Donny Rowles]

I don't know who needs to hear this - but is DropBox customer service, awful?

I haven't been able to get on the phone to talk with anyone.

It's an endless loop that sends me back to the website.

They charged my account today for 3 admins/users - and I am only 1.

I am trying to get refunded some because I'm not using the package they just charged me for.

How's it going for everyone else?

[Hannah]

Sorry to see you're having issues with the phone support option, @Donny Rowles.

Have you tried using the chat or the email option instead?

[Isiah Villare]

Hello Nancy

It was in my bank account. It says that Dropbox charged 180. I want the refund please.

Kind regards, Isiah

[Megan]

Hi @Isiah Villare, I just opened a ticket on my end for you.

I'll see you there, thanks! 

[Donny Rowles]

You are telling me you can't get on the phone with a DropBox rep?

DropBox charges too much to not have phone customer service.

I will go through your ticket process.

[Rich]

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@Donny Rowles wrote:

You are telling me you can't get on the phone with a DropBox rep?

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The support options vary based on the plan you have. Basic (free) accounts have access to various self-help options such has the help center articles, chat bot or asking questions in this Community. Options for paid accounts include email and live chat support. Phone support is available for Business accounts, and is handled via a call-back initiated through the Admin console (there is no phone number to call).

All of the available support options for your account can be found on the Support page while you're signed in to your account.

[Rhondartc]

I have been charged 3 times and I don't even have a account. I need to get a refund for $60.

[Rich]

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@Rhondartc wrote:
I have been charged 3 times and I don't even have a account.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.