How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rich]

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@Michele Warwas wrote:

I have chatted with someone and was told that this was just the basic plan and I was not being billed ...

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If you're being charged but your account shows as Basic on your Plan page, then you're being charged for a different account than the one you're signed in to. Use the credit card charge lookup tool to identify the account you're being charged for.

Once you know which account it is, you can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[farrtalk]

[personal information removed per the Community's Guidelines] 

[Walter]

HI there @farrtalk  - sorry to hear you're having issues with this.

May we reach out via email to have a further look internally?

Thanks! 

PS: Please avoid posting personal information on the Community in the future, to better align with the Community's Guidelines. 

[Eatsmartsup]

I did not parchisng the Dropbox app pl refundable my payment

[Mark]

If you did not give your card details to Dropbox then you need to speak to your card company as somebody has defrauded you. 

Otherwise, if you did, and you forgot to say cancel a trial have a read of https://help.dropbox.com/plans/refund

[romosan89]

Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?

[Rich]

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@romosan89 wrote:

Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?

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If you were charged when you signed up, then you didn't sign up for a trial. You started a new subscription. You can try reaching out to Support but typically, refunds are only provided when legally required (UK cooling-off period, etc.).

• https://help.dropbox.com/plans/refund

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[romosan89]

Thank you veru much. I am certain, that I used 30 day free trial button. I'll try to contact Dropbox support tomorrow.

[Isiah Villare]

Hello 

I've had a similar situation. I meant to cancel my subscription however, I found a charge for my account. I have been trying to contact Dropbox to no avail. Finally found someone to contact and was wondering what can be done about it.

Kind regards

[Nancy]

Hi @Isiah Villare! I hope you're doing well. 

Since this thread is about Dropbox Sign charges, can you please clarify for me if you've been billed for a Dropbox plan or a Dropbox Sign subscription instead? 

That'll help me assist you further.