How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Nancy]

@meganmoore, I’ve gone ahead and logged a ticket with this email address (since it’s tied to your Community profile).

Please get back to me, when you get the chance.

[Nancy]

Hi from me as well, @jpark!

Unfortunately, we can't see any account info over here on the forum. If you've received a refund though for one of your charges, then you should only be billed for one account from now on. 

In case you receive double charges though in the next month, give us a nudge here and we'll investigate further.

[haniapik]

I want to request a refund for the 199 charge that has been made on my account. I would have never paid for a yearly plan as the plan was advertised as 19.99/month not 199 pounds as a one off payment. I have read the terms and conditions before signing but the billing information was designed in such a way that it changed it into a yearly plan even though I REMEMBER clicking it to be a monthly plan. I have sent an email to the company requesting a refund as this is clearly an intentional misleading of the customer. Your website is malfunctioning as I have never wanted it to be a yearly plan and I am surprised by this charge. 

I want my account downgraded with immediate effect and a refund issued otherwise I will be contacting my bank for a chargeback as this is clearly a mistake. 

Is there anything else I can do in the meantime?

[Mark]

Nobody can help here I'm afraid - this is a public forum, you need to wait for Dropbox to come back to you.

[Jay]

Hi @haniapik, thanks for bringing this to our attention.

Do you have the ticket ID from the automated email response when you contacted the support team?

This will help me to locate it on our system!

[haniapik]

Ticket #22455697

[Jay]

Thanks for the ticket ID, I've gone ahead and prioritized it on our system to expedite matters on your behalf.

[JackGee]

Thank you for the link through which I can get some help. I am searching for it online and I am glad I found your post. While searching for it online, I also found https://fitmymoney.com/how-do-credit-cards-work/ website where I found an article on how do credit card works and how I can easily get it.

[Megan]

Hey @JackGee, if you managed to submit a ticket, let us know the number, so that we can locate it on our system. 

Thanks! 

[Michele Warwas]

I have been trying to cancel this for months.   This has been very frustrating and crazy.  I have submitted cancellation for this several times and I have chatted with someone and was told that this was just the basic plan and I was not being billed for it however I am still receiving emails stating that our dropbox account has been renewed for $134.32.  We have not used this service and still continue to be billed .   Dropbox just renewed again as of July 19, 2023.   I would like to request this be refunded to the card you have on file.    It also shows me that it will not be cancelled until August 19, 2023,  We need to cancel it today.  Dropbox creators make it very difficult to cancel your subscription.