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AnnaSu's avatar
AnnaSu
Explorer | Level 3
2 years ago

Got an email for an upgrade to Essentials, but I don't have a Professional plan

I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Professional. I did at some point, but not anymore for several months. So I'm just wondering is it some common bug and several people have recieved such messages by mistake - or is it just me? And will I end up getting a bill for a Pro plan I didn't want? 😕

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AnnaSu - thanks for bringing this to our attention.

     

    Do you happen to have more than one Dropbox accounts perhaps?

     

    Is the email address you received this email notification the exact same as the one you see on your account's settings?

     

    Let us know more and we'll take it from there, Anna. 

    • AnnaSu's avatar
      AnnaSu
      Explorer | Level 3
      2 years ago

      As far as I know I only have one dropbox account, at least I most definitely am not paying for any professional account. I can see Basic on my account settings page. And yes the email address is the same.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for clarifying that for us AnnaSu - would it be OK if we reached out to have a further look internally? 

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