Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Good afternoon. Payments for dropbox are being debited from my card. At the same time, I do not use dropbox. Can I use the receipt from the bank to determine which account is linked to my card and disable it?
Thanks for bringing this to our attention, @Oleggur.
You can use our payment lookup tool, to look up the charges and see which account they're for.
Is it an account you can access, in order to cancel?
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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My transaction ID :
And the link from this page (Billig help request) leads to www.dropbox.com/get_help
Hey @Oleggur, the transaction ID would be the one you have in yellow.
If you look that up, what does it bring up for you?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hello.
What is highlighted in yellow is a screenshot of your link. My ID is not 12 characters long, so it gives an error when requested
Thanks for the update here, @Oleggur.
In that case, can we send you an email, so we can investigate this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes, please, my e-mail [removed per Community Guidelines]
Hey @Oleggur! Please reply to the email I’ve sent you, when you have some free time.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!