Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello. I have recently signed up to dropbox plus and despite saying there is a 30 Day free trail, my money still got deducted BUT I still don’t even have dropbox PLUS, they still
tell me my storage is full. Anyone dealt with this before? I can’t even locate the the dropbox email/support and that frustrates me so much.
@aiigu wrote:
I have recently signed up to dropbox plus and despite saying there is a 30 Day free trail, my money still got deducted
If you sign up for the Plus trial you're not charged until the trial expires, but if you just purchase the Plus plan, you're charged immediately and there is no trial.
I still don’t even have dropbox PLUS, they still tell me my storage is full.
Are you sure you signed up with the same email address that you had on your existing account? You can use the credit card charge lookup tool to identify the account you were charged for.
I can’t even locate the the dropbox email/support and that frustrates me so much.
All support options can be found on the Support page. For billing issues, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Keep in mind that Support may be delayed over the holidays, so try to be patient.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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