Consultation on handling unexpected downgrade from Dropbox Plus to Basic.

[guikazu]

I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a member, but in doing so my account was downgraded to Dropbox Basic. I would like to contact the support center, but I am having trouble communicating with them individually. Can anyone please help me?

[Megan]

Hey @guikazu, let's jump right into this! 

When you accept an invitation to join a Dropbox team, your personal plan is downgraded and you receive a pro-rated refund for the remaining time you have on your personal plan.

Then you become a team member of the Team. Once they remove you from it, and downgrade you, the account returns to Basic. 

You can always check out our plans here, and re-upgrade whenever you want. 

Let me know of the results! 

[DBX_Pedro]

Hi @guikazu ,

I would like to start by thanking you for contacting us today.  

Can you please advise what sort of issue were you facing when trying to reach out to our support team ?  

We are also looking to resolve this issue reported. 

[guikazu]

Hi @Megan and @DBX_Pedro ,

Thank you both for your responses and support.

After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.

Could you please assist me with reverting to my original 3-year Plus subscription?

I appreciate your help and look forward to your guidance.

Best regards,
guikazu

[Hannah]

Hey @guikazu, thanks for the update here.

There are actually no 3-year plans available with Dropbox.

I will, however, pass your feedback along to our team about this.

If you have any more questions, just give us a shout.

[guikazu · Accepted solution]

Hi @Megan 

Thank you for the clarification. In that case, I will wait for the refund you mentioned.

Best regards,
guikazu

[DBX_Pedro]

Hi @guikazu ,

Just a quick follow up, are you able to advise what sort of issue were you facing when trying to reach out to our support team initially ?

Thanks in advance  

[guikazu]

Hi @DBX_Pedro ,

Thank you for following up.

When my account was downgraded to the Basic plan, I couldn’t find a way to contact support directly. That’s when I accessed this page and decided to ask my question in the community forum: https://help.dropbox.com/ja-jp/account-settings/customer-support-levels.

I appreciate your continued support!

Best regards,
guikazu