Can't find the account I'm being charged for

[Ally2024]

I had a paid subscription with one email which I cancelled no problem. 

I also have a free account under a different email address which I want to keep. 

However, I am still seeing charges on my account (a year after I cancelled the other account). 

I can only assume at some point I have signed up with another email and got a paid account???

I have tried using the billing check but the transaction ID I have on my statement isn't in the format that the website accepts. 

Because I am logged into the free account (the only account I have access to), I don't have access to email support, and so can't seem to find any way to get help with this issue. 

Does anyone have any advice please?

[Walter]

Hi there @Ally2024 - sorry to hear you're having issues with this.

Since you're unable to identify the account that's associated with the charge by using our self-served look-up tool, may we reach out via email to have a further look internally?

Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

[Rich]

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@Ally2024 wrote:

Because I am logged into the free account (the only account I have access to), I don't have access to email support, and so can't seem to find any way to get help with this issue.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues