Billed for a full year of Dropbox Essentials but I'm stuck on a free trial for Dropbox Plus

[gatsbyproductionsxxx]

Already spoke to one member of the sales team for over an hour, and both of us couldn't figure out what was wrong with the account. I have paid 199 pound for a Dropbox essential membership, covering a year, yet for some reason the account appears to be stuck on a Dropbox plus membership in free trial mode. I have canceled all memberships relating to Apple. Check that the emails are both the same and that the account build is the same as the actual account I'm in. Nothing appears to. demonstrate any issue, please. see the attached screenshots. I'd just like my full games membership and a Dropbox essential

[personal information removed per the Community's Guidelines]

[Walter]

Hey there @gatsbyproductionsxxx - thanks for bringing this to our attention.

Since we'd need some additional information to investigate further, would it be OK with you if we reached out via email? 

Let us know here and we'll use the email address that's linked to your Community profile. 

Thanks!