Email to Dropbox with images (.jpg, .png)

[kdm]

Just starting to use email to Dropbox. It seems to work for PDF files, but it will not save .jpg or .png files. Is there a specific list of file types that work with this? It would be very helpful to have image support.

[Jay]

Hi @kdm, thanks for bringing this to our attention.

Are you using a specific program to email the files? Are they saved as an attachment?

Are you using the Mac OS or iOS Mail app?

This will help me to assist further!

[kdm]

It seems to happen from any email client. I tried the gmail iOS app and a web based outlook app. I attached the images to the emails and sent to the designated email address that was generated in my account

[Jay]

Images should be allowed to be added via email. Are you certain that the images are attachments, and not images pasted in the body of the email?

[kdm]

One time they were pasted, the other time they were attached. I’m not sure how the individual email clients handle this. If they are pasted will this feature not work?

[Jay]

Yes, if images are pasted into an email, they aren't attached, so they're in the body of the email itself. This prevents them from being added to your account.

[kdm]

It seems like most mail clients insert an image into the body instead of keeping it as a separate attachment. I just tried mail app for iOS. Anyway to have this feature take images from the body?

[Jay]

The Mail app specifically puts images into the body of the email, meaning it won't make them attachments. 

Currently, there isn't a method to allow files in the body of an email to be added to your account.