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Stephjaz's avatar
Stephjaz
New member | Level 2
7 years ago

Can't attach files to emails in iOS

Hi,   I cannot seem to attach a file from my Dropbox into my email using gmail.    When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Mobile
Third party apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hey Steph!
     
    Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     
    What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!
rangsridhar's avatar
rangsridhar
Explorer | Level 4
7 years ago

Hi Jay,

yes, I have the Dropbox app installed. In the email, when I want to add a file stored in Dropbox as an attachment, the Dropbox opens and shows all the folders and files. However, when I choose a file by touching it, it doesn’t get attached in the email. The iOS version being used by me is 12.0.1. 

Thanks for your time.

-arangsridhar

  • annettecam's avatar
    annettecam
    New member | Level 2
    7 years ago

    Im having the exact same problem, could it be the latest update

    • ronzo's avatar
      ronzo
      New member | Level 2
      7 years ago

      i just got a new iphone and backed everthig up. Same problem as you guys..

      when i open tab from ios email on my phone No files are shown... but when i open the DropBox App everything is There..

      is there a fix for this??

      • LaneD's avatar
        LaneD
        New member | Level 2
        6 years ago

        I have the new iPad Pro and experienced the same problem mentioned above.  I solved as follows:

        In mail, create new message, click attachment, in the “Browse Locations” window that pops up to the left, in the top right corner, click edit.  Dropbox shows as an option to select in the Browse Location  folder.  It was turned off.  When I selected “on”, my Dropbox folders loaded and became available to attach to my email.  

    • rangsridhar's avatar
      rangsridhar
      Explorer | Level 4
      7 years ago

      I am facing this problem since the earlier version of the iOS.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi rangsridhar, annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?

      • rangsridhar's avatar
        rangsridhar
        Explorer | Level 4
        7 years ago

        Hi Jay,

        Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

        -Sridhar

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