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Forum Discussion
Missing files after folder renaming.
Working on a brief that is due tomorrow. Time is of the essence. I changed the names of many files & folders containing court forms. Very tedious but had to be done. When I finished & now ready to work on those forms: THEY'RE ALL GONE! What? 1000s of court forms--simply disappeared. I finally stumbled online & figured out that, according to Dropbox, I deleted those folders & files. No way could I have accidently deleted so many files & folders! So, instead of working on my brief that is due tomorrow, I then had to figure out how to restore 1000s of files to my computer--still not sure I did it right--the interface was not overly user friendly--& wasted too many precious hours in the process--including writing this message. Just now, I finally got back to real work--I renamed a folder & AGAIN, it disappeared!! WTF? I do NOT want any fancy new features; I don't have time to figure out what local, online or smart sync means nor do I care. I just want everything to work like it always did. I cannot be wasting time being hijacked by features I didn't ask for nor do I want. I don't want a new learning curve. Don't ruin a good thing. The simplicity & reliability of Dropbox were its best features. Add all the new features you want but give us the option about whether or not we want those new features. I feel like the victim of a bait & switch.
- Sanchez
Dropbox Staff
I didn't do anything to cause this massive deletion. I have been using Dropbox for several years & I never had this problem before. I did upgrade to the most current stable version as you recommended. I only hope that it doesn't happen again. Oh, apparently, this sudden & massive file deletion issue is not new. For example, see: https://www.dropboxforum.com/t5/Installation-and-desktop-app/files-are-being-deleted-but-i-don-t-know-why/td-p/53179/page/2
- Sanchez
Same thing has happened to me..... lost hundreds of files.
I changed a folder name and every file within every folder of the root folder has disappeared.... the folders are all still there but the files are gone. I've checked deleted files and they've not been deleted (not that I could delete that many anyway) but I just can't find them
Same happened here and not only did I lose the files, but they never showed up under my "deleted" files so i could not restore them. Thank goodness it was a shared folder and i was able to delete the entire folder and have my friend re-share it with me. But that isnt really a solution now is it? I had a long back and forth with more than one support person and NOT one of them could tell me where my files went, why they disappeared, or how to get them back. Im sorry, but that is crap. I shouldnt have to worry about losing important documents that took DAYS to create simply because I needed to rename them!
