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robsimal's avatar
robsimal
New member | Level 2
7 years ago

Sharing folders, not enough space

I can not accept a shared folder from another basic Dropbox account, it says that I have not enough space, but my Dropbox account is empty of files/folders...

Dropbox Basic
Error Messages
Share
Space and storage
  • Lusil's avatar
    Lusil
    7 years ago
     
    Could it be that the shared folder that they are sharing is larger than the space available on your account? 
     
    Please remember that a Dropbox account can't sync more than its quota. In other words, a 2 GB account can't sync more than 2 GB. Since every member of a shared folder can add/edit shared content, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
     
    For this reason, I’d recommend asking the other user to send a shared link of the folder which gives recipients the capability to view the shared content without taking up space on your account. 
     
    I hope this helped. Let me know if you have any other questions! :grin:
     
    Mod note: edited to update links in post. [last updated 2022]
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Could it be that the shared folder that they are sharing is larger than the space available on your account? 
     
    Please remember that a Dropbox account can't sync more than its quota. In other words, a 2 GB account can't sync more than 2 GB. Since every member of a shared folder can add/edit shared content, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
     
    For this reason, I’d recommend asking the other user to send a shared link of the folder which gives recipients the capability to view the shared content without taking up space on your account. 
     
    I hope this helped. Let me know if you have any other questions! :grin:
     
    Mod note: edited to update links in post. [last updated 2022]
    • robsimal's avatar
      robsimal
      New member | Level 2
      7 years ago

      Hello.

      Thanks for the answer.

      Yes, that is the problem. The thing is that they have also a Basic account, but maybe they have more GB than my basic account.

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        That is a possibility, robsimal, as you can earn space to increase your storage. In any case, if you have any other queries, just give me a shout. :wink: Have a wonderful day ahead!

  • JK24's avatar
    JK24
    New member | Level 2
    4 years ago

    Someone with a premium account shared access for a folder but when I try to work in it, it says that there are no more space (I have freemium account).

    NB: It's a shared access (with the link) not my own folder.

    Can someone help ?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi JK24, welcome to the Dropbox Community! 

      I've merged your question into this thread, since it echoes what other users have also expressed. 

      Feel free to take a look at the reply my colleague, Lusil, has provided. 

      If you have any questions, I'm here.

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