2) Scroll down to the \"Sharing & Permissions\" section at the bottom of the Get Info window 3) If everything is grayed out, click on the gold lock at the bottom right of the window. You'll be prompted for your login password. You'll need admin access to edit the permissions. If you are unable to unlock these privileges, talk to your system administrator to give you access to this folder. 4) Your name should already be on the list of sharing and permissions. If you aren't listed, then add yourself by clicking the + button. 5) Once your user is added, click your name and then click the gear menu at the bottom middle of the window, and choose \"Make me the owner\". If this option is grayed out you can skip to step 6. 6) Click the gear again and choose \"Apply to enclosed items\".\n
\n
__
\n
ERROR INFO
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 108.4.453 bn.constants.WINDOWS_SHELL_EXT_VERSION: 46 bn.is_frozen: True machine_id: d6bd0a9a-82d1-5e9d-8e28-fb03b9a018a1 pid: 4238 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=80 parent mode=0o40755 uid=0 gid=80 HOME: '/Users/work' appdata: '/Users/pro/.dropbox/instance1' real_path='/Users/pro/.dropbox/instance1' not found parent not found dropbox_path: '/Users/pro/Dropbox' real_path='/Users/pro/Dropbox' not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T' real_path='/private/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 1269, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/pro'
\n
During handling of the above exception, another exception occurred:
\n
Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 7774, in main_startup File \"dropbox/client/main.pyc\", line 2951, in run File \"dropbox/client/main.pyc\", line 1715, in startup_low File \"dropbox/client/main.pyc\", line 1296, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/pro'
I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on.
\n
I have installed the Dropbox app with both my Dropbox accounts (which are linked together) on my personal profile (the one with admin rights). It has been succesfully working for over two years.
\n
I am now trying to install the Dropbox app on my professional profile on Mac (the one without admin rights), but I get this message error: Can't start Dropbox because of permission error.
\n
I have tried two troubleshooting processes here on the Dropbox community, but non have worked (please see below).
\n
Can you please help me? I really need this to work for my job.
\n
Thank you very much in advance!
\n
Amélie
\n
\n
__
\n
METHODS TRIED TO SOLVE THE ISSUE:
\n
1. Method one
\n
This often happens with users who may have migrated old data and settings from another Mac to their current computer.
\n
Operating system permissions prevent files from being viewed or edited by unauthorized logins. Permissions can be set any number of ways and can be restored manually through a fairly simple process. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues. On a Mac OS X you can do the following:
\n
1) Make sure the Dropbox desktop application is running
\n
2) Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
\n
3) Select 'Preferences'
\n
4) Click on the 'Account' tab
\n
5) Hold down the 'Option' key
\n
6) Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.
\n
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
\n
\n
2. Method two
\n
1) Select your home directory (the folder named after your computer's login) and press Command-I to \"Get Info\" 2) Scroll down to the \"Sharing & Permissions\" section at the bottom of the Get Info window 3) If everything is grayed out, click on the gold lock at the bottom right of the window. You'll be prompted for your login password. You'll need admin access to edit the permissions. If you are unable to unlock these privileges, talk to your system administrator to give you access to this folder. 4) Your name should already be on the list of sharing and permissions. If you aren't listed, then add yourself by clicking the + button. 5) Once your user is added, click your name and then click the gear menu at the bottom middle of the window, and choose \"Make me the owner\". If this option is grayed out you can skip to step 6. 6) Click the gear again and choose \"Apply to enclosed items\".
\n
\n
__
\n
ERROR INFO
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 108.4.453 bn.constants.WINDOWS_SHELL_EXT_VERSION: 46 bn.is_frozen: True machine_id: d6bd0a9a-82d1-5e9d-8e28-fb03b9a018a1 pid: 4238 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=80 parent mode=0o40755 uid=0 gid=80 HOME: '/Users/work' appdata: '/Users/pro/.dropbox/instance1' real_path='/Users/pro/.dropbox/instance1' not found parent not found dropbox_path: '/Users/pro/Dropbox' real_path='/Users/pro/Dropbox' not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T' real_path='/private/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 1269, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/pro'
\n
During handling of the above exception, another exception occurred:
\n
Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 7774, in main_startup File \"dropbox/client/main.pyc\", line 2951, in run File \"dropbox/client/main.pyc\", line 1715, in startup_low File \"dropbox/client/main.pyc\", line 1296, in safe_makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 213, in makedirs File \"os.pyc\", line 223, in makedirs PermissionError: [Errno 13] Permission denied: '/Users/pro'
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Dropbox because of permission error","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:549024"},"parent":{"__ref":"ForumReplyMessage:message:549016"},"body":"Hi Kirk D.1, let's see what we can do! \n \nCan you perform an Advanced re-install using these steps? \n \nThat should do the trick. \n \nLet me know of any updates. \n ","body@stringLength":"539","rawBody":"Hi , let's see what we can do! \n \nCan you perform an Advanced re-install using these steps? \n \nThat should do the trick. \n \nLet me know of any updates. \n 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Hi Walter!
That second solution didn't work either, but what I did was I set my Work profile on my Mac as an admin, deleted Dropbox doing the clean uninstall (your first solution), redownloaded and... it worked! I didn't try to have the same Dropbox accounts on both my Personal and Work profile... but that's ok - I can open both, I'll work with shared folders to transfer stuff from one to another and boom! Thanks a lot for your time and help.
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I changed the letter of my disk drive that dropbox used. It was drive letter \"d\" and now the drive has been renamed to \"e\" .How do I get dropbox to look in drive \"e\". How can I get dropbox to look in the new drive?
bn.BUILD_KEY: Dropbox bn.VERSION: 132.4.3800 bn.constants.WINDOWS_SHELL_EXT_VERSION: 49 bn.is_frozen: True machine_id: 9588e6bf-44fc-4885-8f79-380fac42e8c1 pid: 4280 cwd: 'C:\\\\Users\\\\Kirk\\\\Desktop' real_path='C:\\\\Users\\\\Kirk\\\\Desktop' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' real_path='C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'D:\\\\Dropbox' real_path='D:\\\\Dropbox' not found parent not found sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\132.4.3800\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\132.4.3800\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' not found parent not found TMP: C:\\Users\\Kirk\\AppData\\Local\\Temp TEMP: C:\\Users\\Kirk\\AppData\\Local\\Temp tempdir: 'C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Temp' real_path='C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File \"dropbox\\shared\\error_util.pyc\", line 30, in convert_error File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ pywintypes.error: (21, 'CreateFileW', 'The device is not ready.')
During handling of the above exception, another exception occurred:
Traceback (most recent call last): File \"dropbox\\client\\authentication\\register_host_helper.pyc\", line 723, in _on_register_host_success File \"dropbox\\client\\authentication\\register_host_helper.pyc\", line 899, in _handle_joining_leaving_cdm_team File \"dropbox\\client\\relocate_namespace_folders.pyc\", line 686, in execute_pending_operations File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 410, in open File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ File \"contextlib.pyc\", line 131, in __exit__ File \"dropbox\\shared\\error_util.pyc\", line 43, in convert_error File \"six.pyc\", line 695, in reraise File \"dropbox\\shared\\error_util.pyc\", line 30, in convert_error File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] The device is not ready.
","body@stringLength":"2989","rawBody":"
I changed the letter of my disk drive that dropbox used. It was drive letter \"d\" and now the drive has been renamed to \"e\" .How do I get dropbox to look in drive \"e\". How can I get dropbox to look in the new drive?
bn.BUILD_KEY: Dropbox bn.VERSION: 132.4.3800 bn.constants.WINDOWS_SHELL_EXT_VERSION: 49 bn.is_frozen: True machine_id: 9588e6bf-44fc-4885-8f79-380fac42e8c1 pid: 4280 cwd: 'C:\\\\Users\\\\Kirk\\\\Desktop' real_path='C:\\\\Users\\\\Kirk\\\\Desktop' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' real_path='C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'D:\\\\Dropbox' real_path='D:\\\\Dropbox' not found parent not found sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\132.4.3800\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\132.4.3800\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' not found parent not found TMP: C:\\Users\\Kirk\\AppData\\Local\\Temp TEMP: C:\\Users\\Kirk\\AppData\\Local\\Temp tempdir: 'C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Temp' real_path='C:\\\\Users\\\\Kirk\\\\AppData\\\\Local\\\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File \"dropbox\\shared\\error_util.pyc\", line 30, in convert_error File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ pywintypes.error: (21, 'CreateFileW', 'The device is not ready.')
During handling of the above exception, another exception occurred:
Traceback (most recent call last): File \"dropbox\\client\\authentication\\register_host_helper.pyc\", line 723, in _on_register_host_success File \"dropbox\\client\\authentication\\register_host_helper.pyc\", line 899, in _handle_joining_leaving_cdm_team File \"dropbox\\client\\relocate_namespace_folders.pyc\", line 686, in execute_pending_operations File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 410, in open File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ File \"contextlib.pyc\", line 131, in __exit__ File \"dropbox\\shared\\error_util.pyc\", line 43, in convert_error File \"six.pyc\", line 695, in reraise File \"dropbox\\shared\\error_util.pyc\", line 30, in convert_error File \"dropbox\\sync_engine\\file_system\\windows.pyc\", line 339, in __init__ dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] The device is not ready.
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sounds easier to uninstall and do a clean reinstall
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