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Forum Discussion

StPokal's avatar
StPokal
Explorer | Level 3
5 years ago

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi StPokal, thanks for reaching out!

 

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

 

If you haven't already, please check out this article to see if any of the info there helps.

 

Let me know what you find!

  • StPokal's avatar
    StPokal
    Explorer | Level 3
    5 years ago

    Hi @Daphne,

     

    I received the message that I was eligible when my notebook automatically started installing MyAsus. I was offered to login with my existing account instead of registering a new one. So I logged in but after that nothing ever happend and neither was I notified that i got more storage nor did I get it. I didn't have a Dropbox app installed on my device before I got the message and after login in during the installation process of My Asus I had a Dropbox app running.

     

    I read the article and did everything as was posted. Since I got the message about the promotion I figured I would be eligible and wouldn't know why I wouldn't be.

     

    Looking forward to your feedback,

    StPokal

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for checking on that StPokal!

       

      I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

       

      Cheers!

      • lkm18's avatar
        lkm18
        New member | Level 2
        4 years ago

        Dear Community

         

        I have exactly the same problem as mentioned above.

         

        How to get the 25 GB for a year?

         

        Cheers

        Lotte

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