"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

[Redhotpaddy]

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. I have one my phone signed into Dropbox and I only noticed this today.

[Rich]

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@Redhotpaddy wrote:
... I keep getting the error Account Limit Reached for Dropbox.

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Can you provide a screenshot of the error message?

[Redhotpaddy]

I would be I can't seem to find the attachment option for a screenshot

[Nancy]

Hey @Redhotpaddy! You should be seeing the button below, before posting your reply on the forum:

If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?

[Redhotpaddy]

This is what comes up on my phone when I try and click on the file I have saved to my home screen. Previously it would bring directly to the file but now it gives this message. I have no other devices attached to this dropbox account, I've cleared the cache. I'm just not sure how I can fix it. It is an Excel file I am trying to open from my home screen. When I go into it by opening dropbox I can access the file but I can't alter it.

[Mark]

You need to remove a device from your account as it says. It is very likely your phone is now linked twice. 

You do that via https://www.dropbox.com/account/security under devices. 

[Rich]

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@Redhotpaddy wrote:

This is what comes up on my phone when I try and click on the file I have saved to my home screen.

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That's not the typical "too many devices" message, and it seems to imply that you're signed in to a different Dropbox account on the device or within Excel, compared to the account that you're using to open the file.

I would try to find every location on the device where you've signed in or linked to your Dropbox account and sign out, they try again, signing back in to the correct account. Possibly something within Excel.

[Redhotpaddy]

Cheers, yea but it was working fine up to a few days ago. It's strange. Not Dropbox stopped working with Excel?

[Mark]

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@Redhotpaddy wrote:

Cheers, yea but it was working fine up to a few days ago. It's strange. Not Dropbox stopped working with Excel?

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No, Dropbox does still work with Excel. 

[Redhotpaddy]

Ok I really don't know what is going on all I can do is view my files on Dropbox and can't alter them.