You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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tjanderson's avatar
tjanderson
Helpful | Level 6
4 years ago

Turning on dropbox backup but folder name is weird

I had tested the Dropbox Backup feature in the past so I know that when turned on my Computers should be added as My Mac (Unique Mac Name). I decided to turn it back on again when setting up two new ...
  • nichole's avatar
    nichole
    2 years ago

    OK, they are finally rolling up a Beta update for Dropbox Backup that will let you rename and I was able to do it! You can do go through Dropbox Backup in the app, disable the backups on all the computers there, and then restart them. Then, re-enable backups and it should move you over to beta so you can now rename things!

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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weird","id":"message:534491","revisionNum":5,"repliesCount":56,"author":{"__ref":"User:user:832237"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:534491"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:534491"},"body@stripHtml({\"truncateLength\":200})":" I had tested the Dropbox Backup feature in the past so I know that when turned on my Computers should be added as My Mac (Unique Mac Name). I decided to turn it back on again when setting up two new ...","body@stringLength":"1149","rawBody":"

I had tested the Dropbox Backup feature in the past so I know that when turned on my Computers should be added as My Mac (Unique Mac Name). I decided to turn it back on again when setting up two new Macs that I have but the backup now creates the folders as just  MacMac (2), Mac (3)

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I've gone through the steps of unlinking Dropbox from each computer. Checking their names in System Preferences and also in the Security tab of my Dropbox account. The computer names are correct in Dropbox but the backup feature is still creating the folders as just Mac

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Sorry for the late reply,but it is always the PC2 folder.Though I have deleted all my devices and folders on dropbox, and I resynced, it will create the same PC2 folder.

","body@stringLength":"189","rawBody":"

Sorry for the late reply,but it is always the PC2 folder.Though I have deleted all my devices and folders on dropbox, and I resynced, it will create the same PC2 folder.

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Turning on dropbox backup but folder name is weird","moderationData":{"__ref":"ModerationData:moderation_data:685678"},"body":"I can’t believe this still hasn’t been fixed 😂😂😂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"51","kudosSumWeight":3,"repliesCount":5,"postTime":"2023-05-20T01:50:01.286-07:00","lastPublishTime":"2023-05-20T01:50:01.286-07:00","metrics":{"__typename":"MessageMetrics","views":1275},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:534491/message:685678","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:686926":{"__typename":"ModerationData","id":"moderation_data:686926","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:686926":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:515983"},"id":"message:686926","revisionNum":2,"uid":686926,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:685678"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","moderationData":{"__ref":"ModerationData:moderation_data:686926"},"body":"

OK, they are finally rolling up a Beta update for Dropbox Backup that will let you rename and I was able to do it! You can do go through Dropbox Backup in the app, disable the backups on all the computers there, and then restart them. Then, re-enable backups and it should move you over to beta so you can now rename things!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2023-05-25T09:18:26.102-07:00","lastPublishTime":"2023-05-25T10:02:13.832-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4931},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:534491/message:686926","customFields":[]},"User:user:1505566":{"__typename":"User","id":"user:1505566","uid":1505566,"login":"SNANA51832","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-31T19:43:46.550-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:569234":{"__typename":"ModerationData","id":"moderation_data:569234","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:568265":{"__typename":"ModerationData","id":"moderation_data:568265","status":"APPROVED","rejectReason":null},"User:user:330248":{"__typename":"User","id":"user:330248","login":"Jay","uid":330248,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":26584,"biography":null,"topicsCount":7,"kudosReceivedCount":3260,"kudosGivenCount":222,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2677},"ModerationData:moderation_data:567996":{"__typename":"ModerationData","id":"moderation_data:567996","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:567741":{"__typename":"ModerationData","id":"moderation_data:567741","status":"APPROVED","rejectReason":null},"User:user:696151":{"__typename":"User","id":"user:696151","login":"Hannah","uid":696151,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":14109,"biography":null,"topicsCount":0,"kudosReceivedCount":1110,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":597,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ModerationData:moderation_data:567594":{"__typename":"ModerationData","id":"moderation_data:567594","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:567594":{"__typename":"ForumReplyMessage","id":"message:567594","revisionNum":3,"uid":567594,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:567594"},"body":"

After I reinstalled my pc, it create a new folder named PC2, and the previous folder PC I can't change its name, nor I can delete it. Does anyone have a solution?

","body@stringLength":"169","rawBody":"

After I reinstalled my pc, it create a new folder named PC2, and the previous folder PC I can't change its name, nor I can delete it. Does anyone have a solution?

","author":{"__ref":"User:user:1505566"},"isEscalated":null},"ForumReplyMessage:message:567741":{"__typename":"ForumReplyMessage","id":"message:567741","revisionNum":1,"uid":567741,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:567741"},"body":"Hey SNANA51832, thanks for letting us know about this.
\n
\nThe 'PC' and 'PC(2)' folders mean that you have enabled the computer backup feature on two connected PCs, but the backup folder name cannot be changed. 
\n
\nCan you clarify what you mean when you say that you reinstalled your PC?
\n
\nDid you update your operating system or did you just reinstall Dropbox on it?
\n
\nAnd, are you seeing two backup folders for the same PC or do these two folders contain different desktop files?
\n
\nKeep me posted.","body@stringLength":"885","rawBody":"Hey , thanks for letting us know about this.
\n
\nThe 'PC' and 'PC(2)' folders mean that you have enabled the computer backup feature on two connected PCs, but the backup folder name cannot be changed. 
\n
\nCan you clarify what you mean when you say that you reinstalled your PC?
\n
\nDid you update your operating system or did you just reinstall Dropbox on it?
\n
\nAnd, are you seeing two backup folders for the same PC or do these two folders contain different desktop files?
\n
\nKeep me posted.","author":{"__ref":"User:user:696151"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:567594"}},"ForumReplyMessage:message:567996":{"__typename":"ForumReplyMessage","id":"message:567996","revisionNum":2,"uid":567996,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:567996"},"body":"

I reinstalled my operating system a few days ago and these two folders are not visible to me and show up on the new one as the PC folder. You can see the picture here.https://imgur.com/gallery/mGhrwen

But in dropbox, it will show this.https://imgur.com/5XcXvfi

After I reinstalled my operating system, I move all my desktop files from PC to PC2.So the PC folder is empty.And I can't delete it nor can i rename the PC2 folder.

And the dropbox desktop software will contain a PC2 folder.https://imgur.com/ka8UPxN

Look forward to your favourable reply.

 

","body@stringLength":"936","rawBody":"

I reinstalled my operating system a few days ago and these two folders are not visible to me and show up on the new one as the PC folder. You can see the picture here.https://imgur.com/gallery/mGhrwen

But in dropbox, it will show this.https://imgur.com/5XcXvfi

After I reinstalled my operating system, I move all my desktop files from PC to PC2.So the PC folder is empty.And I can't delete it nor can i rename the PC2 folder.

And the dropbox desktop software will contain a PC2 folder.https://imgur.com/ka8UPxN

Look forward to your favourable reply.

 

","author":{"__ref":"User:user:1505566"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:567741"}},"ForumReplyMessage:message:568265":{"__typename":"ForumReplyMessage","id":"message:568265","revisionNum":1,"uid":568265,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:568265"},"body":"Thanks for the info, SNANA51832, this is related to the computer backup feature. 
\n
\nCould you check if the old computer has been removed from the list of devices on this page?","body@stringLength":"471","rawBody":"Thanks for the info, , this is related to the computer backup feature. 
\n
\nCould you check if the old computer has been removed from the list of devices on this page?","author":{"__ref":"User:user:330248"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:567996"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":12},"Revision:revision:569234_1":{"__typename":"Revision","id":"revision:569234_1","lastEditTime":"2022-01-08T17:36:38.112-08:00"},"QueryVariables:ReplyList:message:569234:1":{"__typename":"QueryVariables","id":"ReplyList:message:569234:1","value":{"id":"message:569234","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1734449632000","value":{"altText":"{login}'s 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Turning on dropbox backup but folder name is weird","moderationData":{"__ref":"ModerationData:moderation_data:569452"},"body":"Hey SNANA51832, thanks for the update here.

You won't really be able to rename the PC(2) folder, I'm afraid.

And even though the computer was unlinked, it's still the same computer, and Dropbox recognizes that, so the backup folder will keep getting named 'PC(2)'.

Now, since the first 'PC' folder is empty, though, now that that computer is unlinked, were you able to delete it?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-01-10T05:44:06.062-08:00","lastPublishTime":"2022-01-10T05:44:25.615-08:00","metrics":{"__typename":"MessageMetrics","views":3542},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:534491/message:569452","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw1NzUxOTAsNTc1MTkw","node":{"__ref":"ForumReplyMessage:message:575190"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw1NzUxOTAsNjQzMDIz","node":{"__ref":"ForumReplyMessage:message:643023"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:575190":{"__typename":"ModerationData","id":"moderation_data:575190","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1366976":{"__typename":"User","id":"user:1366976","uid":1366976,"login":"mheck","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-26T16:55:30.370-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":1,"kudosReceivedCount":7,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1366976"},"ForumReplyMessage:message:575190":{"__typename":"ForumReplyMessage","uid":575190,"id":"message:575190","revisionNum":1,"author":{"__ref":"User:user:1515094"},"readOnly":false,"repliesCount":2,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:569452"},"conversation":{"__ref":"Conversation:conversation:534491"},"subject":"Re: Turning on dropbox backup but folder name is weird","moderationData":{"__ref":"ModerationData:moderation_data:575190"},"body":"

I have the same problem. 

 

I have tried all teh steps above.

 

THIS should now be the only PC being abcked up ALL OTERS HAVE BEEN DEACTIVAED AND REMOVED however it still list this PC as #2.   This is frustration.  I HATE IT! 

 

Please allow us a way to rename this folder. 

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I agree.  Not being able to rename the backup folder WITH THE NAME OF THE COMPUTER BEING BACKED UP is INEXCUSABLY STUPID.  No, really.  Seriously stupid.  Like, actually moronic.  Bad enough that I wonder what their company drug policy is.  Seriously.  Truly, truly dumb.

 

This app is getting harder and harder to take seriously.  I don't know what's wrong with those guys.

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Hannah It has been 2 years, and we still can't rename the sync folder at DropBox. I followed the step, tried to unlink and relink the device. Now here we go: it's been like Mac (1)(1)(1)(1)(1)(1)(2)(1).

 

 

I even can't understand how you can allow this happened.
HOW HARD IS IT FOR YOUR DEVELOPER TO JUST LET YOUR USERS CHOOSE THE FOLDER NAME THEY WANT TO USE?

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